About this document
Last updated: 01 October 2025
This document describes what's new in the release 4 of the Fusion for BroadWorks Self Care Portal (SCP), or UC Control Hub, and which bugs are fixed for that release 4. The new features or functionalities are described per (minor) version in this document.
This document also serves as an add-on to the Administrator Guide and End-user Guide and will be merged in the product description of the solution.
What's new in release 4.1.0
This chapter describes all the new features and improvements on release 4.0.0. Please note that we recommend to refresh bookmarked URLs, as some have changed in release 4.1.0
Fusion Usage Analytics (Phase 1) [MR152]
Fusion Usage Analytics is introduced hosted on port 9090. This is a two phased data analytics solution providing:
- Southbound Integrations and Internal Prometheus formatted metrics refer to APIO Docs for more information
- Performance monitoring of southbound integrations
- Performance monitoring of APIO workflows
- Alarm type tracking for southbound integrations
- Alarm type tracking for APIO workflows
- Northbound Integrations' usage metrics **
- Coming in Phase 2
APIO Static Line Port Ordering [CR085]
This feature adds support for static line ports usage when adding devices (main/additional devices and multi-lines) to users. Previously only dynamic line/ports were supported.
SCP BroadWorks Instant Group Call Support [CR028]
BroadWorks Instant Group Call configuration is now supported for System, Tenant and Group Administrators.
SCP BroadWorks Call Center Queue Status Notification Configuration [CR029]
The configuration of BroadWorks Call Center Queue Status Notification for Premium Call Centers is now supported in this release.
SCP Editable User List Monitored by Receptionist [CR034]
The list of users monitored by a BroadWorks Receptionist is now configurable with this release. The users monitored by a receptionist can now be edited by:
- System, Tenant and Group Administrators
- User with Receptionist Client license
SCP Group Paging Feature [CR035]
BroadWorks Group Paging configuration is now supported for configuration by System, Tenant and Group Administrators
SCP Inconsistent Date Format on Pages [CR042]
The languageCodeForDates setting is introduced to enforce consistent date formatting across the Self Care Portal. This configuration determines how dates are displayed to users, based on their language or locale preference. Example formats include:
YYYY-MM-DD(e.g., 2025-07-29) — ISO 8601 standard, used internationallyMM/DD/YYYY(e.g., 07/29/2025) — common in the United States
SCP Branding-Option for hiding Tenant, Group, User IDs [CR091]
This release introduces the ability to hide identifiers for BroadWorks entities (e.g. BroadWorks Tenant IDs, Group IDs and User IDs) on select Self Care Portal pages.
This functionality supports various go-to-market offerings for service providers operating in different markets, where identifier visibility may need to be restricted.
SCP Branding Options for Hiding Auth Codes in Outgoing Dial Plans [CR093]
Enhanced Outgoing Calling Plan (E-OCP) is now supported in the Self Care Portal. Outgoing Calling Plan (OCP) Authorisation codes can now be managed by Tenant and Group Admins when the service is assigned to the Group. Note: Incoming Calling Plan and Outgoing Calling Plan settings are now both located in the Calling Settings menu
Outgoing Digit Plan Support [CR123]
This release adds the configuration of digit strings (add, modify, delete) for Outgoing Calling Plan, similar to the Incoming Calling Plan available on the Self Care Portal historically. This enables the Outgoing Digit String for assignment to end users.
Enterprise Trunking Users Provisioning [CR124]
Enterprise Trunking (ET) configuration is enhanced in this release with intuitive configuration options:
- Creation of ET users via intuitive wizard
- Ability to add overlay services to ET users
- Flexible pilot number configurations and assignments
Group Custom Ringback Tone Support [CR149]
Custom Ringback Group support configuration is now supported for System, Enterprise and Group Administrators. Custom Ringback Group service needs to be assigned to a Service Pack or as individual service to the Group/Site
BUG fixes
This chapter gives a list of the "bugs/issues" that were discovered from the previous release and/or that were reported by customers, and which are solved by the respective release mentioned below. The list contains the title of the issue and a short explanation/description of what the issue was about.
Release 4.1.1 -- Bugfix release for the release 4.1.0.
The following issues have been resolved in the release 4.1.1.
| Issue | Short description |
|---|---|
| Type | Password Reset not working consistently. |
| User | User Multi selection impossible on Site level |
| Schedule | Schedule Site level - not possible to edit calendar as group admin |
| Schedule | Holiday schedules page does not refresh after creating or deleting a calendar |
| Call Notify | Not possible to remove an email address for call notify service |
| Simultaneous Ring | Simultaneaous ringing - impossible to activate the service when you are logged in as admin |
| User | Fix: add user in tenant level |
| IVR | Delete of IVR - portal app not sending DELETE request |
| MoH | The music on hold for internal calls is erasing the other configuration "media object" |
| Translation | Labels missing |
| Call Forwarding | Call forwarding for Call queue and Call centers - not working and crushing the page |
| Call Statistics | Group stats failing for individual stats when time period is selected - request made for tenant and not group |
| Branding | Welcome message not displayed |
Release 4.1.2 -- Bugfix release for the release 4.1.1.
The following issues have been resolved in the release 4.1.2.
| Issue | Short description |
|---|---|
| Call Queue / Call Center | Not able to change Bounced Calls settings as Tenant Admin fixed |
| Digit String | Editing digit strings leading to an error page fixed |
| Call Queue | Portal error on call queue voicemail fixed |
| Login Screen | Webex and support buttons always displaying in French fixed |
| User Phone Details | Phone button configuration not displayed fixed |
| Holiday Event | Holiday event issues fixed |
| Call Flows | Incoming call services rules issues fixed |
| Mobility Page | Accessing a user or their phone number from the Mobility page yielding 404 fixed |
| Basic IVR | Portal freezes when using # as the only key option fixed |
| Group Devices Custom Tags | Save button sending both PUT and DELETE requests fixed |
| Selective Call Forwarding | Selective Call Forwarding issues fixed |
| SSO | /sso endpoint not mounted when a session already exists fixed |
| Call Center | "Go to call forward" yielding 404 before correctly landing fixed |